We offer personal assistance in the USA via e-mail and phone. We will respond to email promptly during the business week, Monday ~ Friday, 9 am to 5 pm Eastern Time.
To inquire about a return
To order replacement parts
Where to buy outside the USA: Elinchrom Distributors
ELINCHROM products will be repaired free of charge, if during a period of 24months following the date of purchase from the vending agent its working order is impaired through any manufacturing or material defect. The faulty product should immediately be sent to the Elinchrom vendor or his service partner. Please read the following warranty conditions, limitations and exclusions:
For all warranty claims the proof of purchase / invoice is required.
A free of charge warranty is available when faulty goods are returned to the original vendor. Note: Transportation or shipping costs including any customs duties are not covered by the warranty.
Elinchrom “out of area” warranty: It is at the discretion of the local distributor to negotiate the cost of any warranty purchased, for equipment imported from outside of his geographical area. Please find a list of the national EL Agent / Distributor and Dealers at www.elinchrom.com
A “Limited Warranty” will affect Elinchrom products, which are purchased from international Web Stores, or Dealers and their Web Stores, which are not listed by the national Elinchrom Agent. The “Limited Warranty” covers free of charge spare parts, but the labor for the repair is chargeable.
General Warranty Summary
Flash Electronics and Mechanics
Lead-Gel Batteries - Ranger RX and Ranger Quadra
Li-Ion Batteries - Ranger RX and Ranger Quadra
Consumables such as Sync Cables, Fuses and Batteries for Remote Devices
Consumables are excluded from the warranty. Modelling / Pilot Lamps
Lamps are generally excluded from the warranty.
Please see the lamp manufacturer’s terms.
Damage caused by transportation and shipping must be claimed from the carrier.
Damaged packaging or contents should be examined whilst the carrier is present, and signed for as received damaged.
This warranty does not cover equipment, which has been:
Dismantled, modified, or repaired by an unauthorized Service Agent
Used under extreme cold, hot, dusty or wet / humid conditions.
Damaged by the incorrect use of third party accessories or parts. Unsatisfactory Operation
No responsibility can be accepted for any damage resulting from incorrect operation of the equipment, nor for any wasted materials, or other expenses.
Elinchrom products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Elinchrom Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service then proof of purchase (copy of dated bill of sale)
must be included. After we receive and evaluate your product we will contact you to discuss the service options.
Where To Send for Service
Elinchrom Service Department
75 Virginia Road
North White Plains, NY 10603
Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.
The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose. Elinchrom shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.
For service outside of USA please contact your local authorized distributor for support.