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Service and Repair

We offer personal assistance in the USA via e-mail and phone. We will respond to email promptly during the business week, Monday ~ Friday, 9 am to 5 pm Eastern Time.

To check on an order
sales@elinchromus.com                     914.347.3301
To inquire about a return
returns@elinchromus.com                  914.345.5407
For technical support
support@elinchromus.com                 914.347.3302
For service and repairs
service@elinchromus.com                  914.345.5426
To order replacement parts
parts@elinchromus.com                      914.345.5414

 

Where to buy outside the USA: Elinchrom Distributors


Elinchrom Warranty

ELINCHROM products will be repaired free of charge, if during a period of 24months following the date of purchase from the vending agent its working order is impaired through any manufacturing or material defect. The faulty product should immediately be sent to the Elinchrom vendor or his service partner.   Please read the following warranty conditions, limitations and exclusions: 

  • For all warranty claims the proof of purchase / invoice is required. 

  • A free of charge warranty is available when faulty goods are returned to the original vendor. Note: Transportation or shipping costs including any customs duties are not covered by the warranty. 

  • Elinchrom “out of area” warranty: It is at the discretion of the local distributor to negotiate the cost of any warranty purchased, for equipment imported from outside of his geographical area. Please find a list of the national EL Agent / Distributor and Dealers at www.elinchrom.com 

  • A “Limited Warranty” will affect Elinchrom products, which are purchased from international Web Stores, or Dealers and their Web Stores, which are not listed by the national Elinchrom Agent. The “Limited Warranty” covers free of charge spare parts, but the labor for the repair is chargeable.      

 

General Warranty Summary  


Flash Electronics and Mechanics

    • 24 months warranty for electronic and mechanical parts, except capacitors, flashtubes and other consumable items.   


Lead-Gel Batteries - Ranger RX and Ranger Quadra

    • Lead-Gel batteries are guaranteed up to 500 recharge cycles within 12 months, with up to 30% capacity loss. For optimum battery life please refer to the battery guide. 


Li-Ion Batteries - Ranger RX and Ranger Quadra 

    • Li-Ion batteries are guaranteed up to 500 recharge cycles within 12 months, with up to 20% loss. For optimum battery life please refer to the battery guide  

 

Warranty Exclusions


Consumables such as Sync Cables, Fuses and Batteries for Remote Devices
 

    • Consumables are excluded from the warranty.  Modelling / Pilot Lamps 

    • Lamps are generally excluded from the warranty.

    • Please see the lamp manufacturer’s terms. 


Transportation Damage

    • Damage caused by transportation and shipping must be claimed from the carrier. 

    • Damaged packaging or contents should be examined whilst the carrier is present, and signed for as received damaged.            


Misuse

This warranty does not cover equipment, which has been: 

    • Misused 

    • Dismantled, modified, or repaired by an unauthorized Service Agent

    • Used under extreme cold, hot, dusty or wet / humid conditions.

    • Damaged by the incorrect use of third party accessories or parts.  Unsatisfactory Operation

    • No responsibility can be accepted for any damage resulting from incorrect operation of the equipment, nor for any wasted materials, or other expenses.



Requesting Service
Elinchrom products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Elinchrom Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service then proof of purchase (copy of dated bill of sale) must be included. After we receive and evaluate your product we will contact you to discuss the service options.

Where To Send for Service
MAC Group
Elinchrom Service Department
75 Virginia Road
North White Plains, NY 10603
Phone: 914.345.5407
Email: returns@ElinchromUS.com
Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.

The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose. Elinchrom shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.

For service outside of USA please contact your local authorized distributor for support.

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